Frequently Asked Questions

All guests must be 18 years of age or older to check in to the hotel. Minors must be accompanied by adults at all times.

Identification is required at check-in. Please ensure you have a valid form of identification, such as a passport or driver's license.

• Once the reservation is made, you will be billed 100% of the fee. Charges will be made at any time after making the reservation. This charge will be manually processed to the provided credit card
• Cualquier cliente que no llegue a su estadía será marcado como "NO SHOW". No tendrá derecho a devolución.

• If you cancel 7 days BEFORE the check-in date, you are entitled to a 100% refund.
• If you cancel WITHIN 7 days or do not show up for your stay, you are not entitled to any refund.
• If you change the date within 7 days of arrival, you are not entitled to any refund. You will have the option to change the date. Only one date change is allowed. Prices may vary depending on the season. The customer will have to pay the price difference based on the chosen date.
• Reservations labeled as non-refundable/non-cancellable incur a charge equivalent to the full deposit, regardless of the cancellation date.
• No refunds will be given if you decide to make a last-minute change. If, for any reason, the customer does not pay the balance owed, the reservation will be immediately canceled.
• No money will be refunded once the customer has checked in, regardless of the reason.
• No exceptions will be made. We reserve the right to admission.

• Check In: 4:00pm en. El check-out es a las 11:00 am.
• At the time of check-in, the customer must present the identification and credit card provided during the reservation.
• La solicitud de Early Check In y Late Check Out está sujeta a disponibilidad. El cliente debe ponerse en contacto con la recepción.
• The customer should contact the reception. After 11:00 am, a fee of $30.00 per hour will be charged until 3:00 pm.
• After 3:00 pm, a full day will be billed.
• Antes de la salida, el cliente será notificado de cualquier saldo pendiente. Cualquier saldo pendiente se cargará automáticamente a la tarjeta de crédito proporcionada en el momento de la reserva.

Gift certificates are available. The original gift certificate must be presented at the time of check-in. Photocopies or photographs will not be accepted, and all hotel policies must be followed.

• El costo por llave extraviada es de $30.00. El cargo por la pérdida del control de TV y A/C es de $50.00.
• Todas las habitaciones son inventariadas y entregadas limpias. Todas las sábanas dañadas, destrozadas o faltantes (toallas, bajeras, almohadas, sábanas, fundas de almohadas u otros artículos de la habitación) tendrán un cargo de $10.00. Los edredones tendrán un costo de $30.00. Los cargos incidentales se facturarán manualmente a la tarjeta de crédito proporcionada si es necesario.
• Las solicitudes de late check out están sujetas a disponibilidad. Los huéspedes deben ponerse en contacto con la recepción. Después de las 11:00 a. m., se le cobrará $ 30.00 por hora hasta las 3:00 p. m. Después de las 3:00 p. m., se le facturará el día completo.
• After 3:00 pm, a full day will be billed. Room changes may have an additional cost.

• Rates are based on single and double occupancy. There will be an additional charge of $35 USD per person, per night, for the third and fourth person in the rooms.
• The maximum occupancy is 2 persons in all rooms. 

Security cameras have been installed to ensure the safety of tenants, monitor tenant and employee activities. These cameras have been placed in public areas. No cameras have been placed in the rooms, public bathrooms, room bathrooms, and/or room balconies. These cameras have the capability to focus, have a wide field of vision, and record 24/7.

• The pool hours are from 10:00 a.m. to 10:00 p.m.
• Pool towels must be requested at the reception.
• We do not have lifeguards; swimming is at your own risk.
• The use of the pool outside of the established hours is prohibited. If you do so, you will be notified and asked to leave the premises without a refund.
• Pool use is for registered guests only. You must shower before entering the pool. Eating inside the pool area is not allowed. Glass is not allowed in the pool area. Children are not allowed to run around the pool, in the hallways, or on the stairs. Hand games or pushing threats around the pool are not allowed. Under no circumstances are children allowed in the pool without adult supervision.

• Room service during your stay will be provided at any time after 9:00 am. Your bed will be made as long as there are no items on it, trash will be disposed of, and towels will be replaced if you place them on the floor in accordance with our eco-friendly hotel policy.
• Real candles, stoves, and any kind of fire-generating devices are not allowed in the room.

Each room has a parking space. Please use assigned parking at reception. Only one vehicle per room. If we identify a vehicle that does not belong to the room you will be asked to remove it immediately. We do not allow jet skis or boats. Please consider bringing intermediate or compact size vehicles due to limited parking space.

The use of personal speakers is prohibited. Please be considerate of other guests and keep your voice at a moderate level both during the day and at night. This way, we can all enjoy a pleasant stay!

A los huéspedes se les cobrará una tarifa de resort del 5 %, por noche, que incluye: estacionamiento de autoservicio, servicios de tarjeta de crédito y servicios de limpieza cuando se solicite.

Deben firmar todos los recibos proporcionados por nuestros empleados para las cuentas abiertas.

Antes de la salida, el cliente será notificado de cualquier saldo pendiente. Si hay saldos pendientes, la tarjeta de crédito proporcionada en el momento de la reserva se facturará automáticamente.

• El costo por llave extraviada es de $30.00. El costo por la pérdida del control de TV y A/C es de $50.00.
• Todas las habitaciones son inventariadas y entregadas limpias. Todas las sábanas dañadas, destrozadas o faltantes (toallas, bajeras, almohadas, sábanas, fundas de almohadas u otros artículos de la habitación) tendrán un cargo de $10.00. Los edredones tendrán un costo de $30.00. Los cargos incidentales se facturarán manualmente a la tarjeta de crédito proporcionada si es necesario.
• Por favor proteja la propiedad. Los daños a la propiedad se facturarán al cliente de acuerdo con los daños sufridos en la tarjeta de crédito proporcionada en el momento de la reserva.
• Estancia La Jamaca Inc. is not responsible for lost items or money on the property.

• Please inquire at the entrance about designated smoking areas.
• No smoking in the rooms.
• Smoking in the rooms is subject to a charge of one hundred fifty dollars.

Rental cars are recommended. We do not offer airport transfers or shuttles.

For tours, please visit www.gotoparguera.com y www.fondodecristal.com.

• Hotel Nautilus no asume ninguna responsabilidad por objetos de valor o pertenencias perdidos, extraviados, robados o dañados. Si descubre que se ha dejado algo de valor, llámenos de inmediato al 787-899-4565 e intentaremos ayudarlo a localizar su artículo perdido.
• Hotel Nautilus no se hace responsable por ningún artículo dejado por un huésped. Sin embargo, cualquier artículo, con la excepción de los artículos perecederos, dejados por nuestros huéspedes y encontrados después del check-out por el personal de limpieza serán recogidos, retirados y almacenados en un lugar seguro para que el propietario los recoja por hasta 30 días. Se hará un esfuerzo razonable para notificar al huésped que se ha encontrado un artículo. Se desecharán artículos perecederos, ropa interior y artículos de tocador diversos.
• Estaremos encantados de devolverle su(s) artículo(s) perdido(s) a través del Servicio Postal de los Estados Unidos. Se le cobrará a su tarjeta de crédito el embalaje y el franqueo más una tarifa de manejo de $10.00. Se le enviará por correo un recibo por separado. Hotel Nautilus no es responsable por ningún artículo perdido o mal dirigido durante el envío por el Servicio Postal de los Estados Unidos.
• Los artículos perdidos y encontrados se retienen durante 30 días mientras intentamos comunicarnos con el huésped. Si no podemos comunicarnos con el huésped durante el período de espera de catorce 30 días, los artículos no reclamados se desechan o se desechan según corresponda.

• We are equipped with a generator in case of a power outage.
• We have water reservoirs in case of a water outage.

• No parties, personal speakers, or unnecessary loud talking to registered guests are allowed. Please be respectful and considerate of other guests on the property. Only private parties or pre-established events on the property are permitted.
• Hotel Nautilus enforces a No Room Party policy to ensure that we can protect the hotel and our guests at all times. Parties, loud disturbances, and/or annoying noises are not allowed or tolerated on these premises. In the case of disturbances, a polite request to reduce the noise will be made. If our request is not followed, the guest will be asked to leave the hotel without a refund.

• In case of an emergency, please call 911 immediately.
• The hotel is fully equipped with smoke detectors and emergency evacuation plans on the door of each room. Please review this important information on your room's door.